Booking & Payment Policies

Check-In/Check-Out:

• Check-In from 4PM
• Check-Out by 11AM

Payment Information: 

• 50% payment is due at the time of booking. A second payment of 50% is due 60 days before arrival.
• If booking is made less than 60 days before arrival, 100% payment is due at the time of booking.

Security Deposit: 

• A security deposit hold of $800 will be applied to all bookings.
• Credit card hold will be applied 2 days prior to check-in and be released 7 days after check-out, assuming property is returned undamaged beyond normal wear and tear.

Cancellations: 

• Guest receives 100% refund of payments made if cancellation occurs at least 60 days before arrival. No refunds within 60 days of arrival.

Optional Travel Insurance:  

Travel insurance is automatically offered to guests that book through our website. It is purchased directly from the travel insurance company and the contract is between guest and the insurance company, Waterfall Cottage has no involvement. Two different types of travel insurance are available: Traditional travel insurance or Cancel For Any Reason (CFAR) Protection. The coverage may be purchased at the following times:

• At time of initial booking
• WHEN the check-in or arrival date is 30 days or more in the future.
• At the time of booking, or within +5 days of booking, WHEN the check-in or arrival date is 30 days or less in the future.
• Cancel For Any Reason (CFAR) travel protection option cannot be purchased less than 30 days prior to check in date
• Other eligibility rules apply such as place of residence and destination. If the traveler resides in an ineligible location or is traveling to an ineligible destination, no purchase will be allowed.